FAQ

Why True Pet Care Austin LLC?

While there are many excellent pet sitting businesses in town, many are fully booked most of the time, or are expensive, leaving pet owners with limited choices. True Pet Care LLC was founded to address the issue of how hard it was to find great, consistent and affordable pet care/sitting. True Pet Care LLC is a women-owned small business with a mission to provide the best pet sitting care in Round Rock and surrounding areas. You’ll have peace of mind knowing that the best care is being given to your best friends. Our service is very trustworthy and reliable and we take our pet sitting business very seriously.

What makes True Pet Care LLC different?

True quality pet care begins with great customer satisfaction. Customer satisfaction is only possible with honest personal attention and transparent open communication between the pet sitter and the pet owners. True pet care is about compassion and understanding.

What services do True Pet Care LLC provide?

We offer 2 types of services: (1) In your Home Visits, (2) Dog Walking and Exercise. Please see below for more details.

Our approach is personal, true loving pet care. Our services always begin with a complimentary first visit — the opportunity to meet your pet sitter. From there you let us know when and how we can help you. We keep detailed records of the services and activities provided to you and your pet.

Please see our Service Areas.

In Your Home Visits

In your home visits are usually around 30 minutes and includes feeding, fresh water and scooping, and lots of unconditional love and attention. Our standard services include unconditional love and affection, feeding and fresh water, potty breaks, scooping, and clean up the pet’s area, medications, pick up the mail, watering plants and taking the trash in or out.

Pet Sitting Rates

  • $20 for 30 minutes (up to 3 pets)
  • $25 for 45 minutes (up to 3 pets)
  • $360 for package of 20 visits of 30 minutes (10% discount)
  • $450 for package of 20 visits of 45 minutes (10% discount)

*Above prices are for 1-3 dogs. Each additional dog please add $2.

Additional Pet Sitting Information

  • After hours (before 8:00am or after 8:00pm) add $5.00 per visit.
  • If you have more than 3 pets, there is an incremental fee of $2 per additional pet.
  • Holidays: add $10 per day.
  • $6 injections (during pet visit). Note: we can administer injections to your pet based on your written instructions.

Reserve your time slots


Dog Walking and Exercise

We recommend walking or playtime exercise for your pet. Walking will not only bring happiness to your pet but physical activity is beneficial and highly recommended.

Pet Walking Rates (walk only)

  • $20 for 20-25 minutes
  • $360 for package of 20 visits (10% discount)

*Above prices for 1-2 dogs. Each additional dog please add $2.

Additional Pet Walking Information

  • After hours (before 8:00am or after 8:00pm) add $5.00 per visit.
  • $2 per additional pet.
  • Holidays: add $10 per day.

Reserve your time slots




What are True Pet Care LLC services areas and hours?

Please see our main service areas below. This includes, but is not limited, to the following areas:

  1. Avery Ranch & Davis Spring: 78717
  2. Cedar Park: 78613
  3. Georgetown: 78626 (South only)
  4. Hutto: 78634
  5. Jollyville: 78729
  6. Lakeline Area: 78750
  7. Pflugerville: 78660
  8. Riatta, McNeil, etc: 78727
  9. Round Round Area: 78664, 78665, 78681
  10. Sam Bass / Brushy Creek: 78681
  11. Wells Branch: 78728

Please see our main service hours below. Our service hours are as follows; time blocks are approximate:

  • Morning visit: 8am – 11am
  • Mid-day visit: 11am – 2pm
  • Afternoon visit: 2pm – 4pm
  • Evening visit: 6pm – 8pm

 

Is True Pet Care LLC Austin a member of any professional Pet Sitting Association?

Yes, we are member of Pet Sitters Associates.

Is True Pet Care LLC Austin insured and bonded?

 

Yes, True Pet Care LLC is insured and bonded through Pet Sitters Associates. Our policy is administered by RPS Eau Claire, Eau Claire, WI, and underwritten by Evanston Insurance Company.  Please contact us for further information about our coverage.

How do I schedule my pet sitting with True Pet Care LLC?

We would love to help you with your pet setting needs. You can contact us as follows:

  • Visit our Contact Us page, or,
  • Call us at (512) 643-3310 to Schedule.

What about recurring schedules?

Please let us know if you would like recurring pet sitting so that we can accommodate.

What about Holidays?

We accept appointments on a first-come-first-service basis, so please book with us for holidays as early as possible. Recurring clients take priority. If you are on a recurring schedule, we will assume you need us on a holiday, unless directed otherwise.

What about Discounts?

We offer discounts to regular/recurring clients. Discounts cannot be combined with each other (they are not additive). This policy applies to all discounts of all types.

What about Cancellations?

You can cancel an appointment by calling (512) 643-3310, 24 hours before the scheduled service. If less than 24 hours, a cancellation fee equal to one visit will be applied.

What about Medications?

As part of the Pet Information and Medical Disclosure form that you will be asked to complete, you will provide all medications and related instructions.

General policies and pet safety

Pet safety is the number one priority for us. This means a number of things:
  1. We are very particular about the clients and environments we choose to service.
  2. During our first meet and greet meeting you’ll be asked to complete and/or sign detailed Pet Owner, Pet information, Emergency and Vet information, Legal agreement and detailed service request forms.
  3. We will ensure your pet will never be left without sufficient food, water, medication, potty breaks and required loving attention for a period of time that exceeds what is necessary to insure a safe.
  4. If you ran out of food or water for your pet, we will cover this; but these extra costs will be passed to you.
  5. You must provide sufficient medications (when applicable) to insure pet safety.
  6. You must book sufficient visits a day to insure your pet gets the attention, breaks, fresh water and food and medications. For example, if you are gone the whole day for more than 12 hours, this would mean a minimum is 2 visits. You must book at least one visit a day for us to provide food, water and provide the needed attention that your pet needs.
  7. We reserve the right to add visits to further reduce the time your dog is left unattended without access to go potty outside. If the pet is repeatedly unable to accommodate the schedule you have chosen, we will add the required number of visits.
  8. For cats, we require you book sufficient visits to insure that they can receive food, water and have their litter box cleaned at least every other day.  This policy applies even if you have an automatic feeding or watering system, because we must still check to insure their health and safety during your absence.
  9. Same applies to other kinds of pets — we require you book sufficient visits to insure their safety.